Insurance is valid only if cartons or pallets appear tampered upon receipt of the goods by the courier.
In addition, the customer is required to:
inform the carrier and make a note on the waybill as follows: “Cartons/Pallets tampered/damaged, it is accepted subject to control of quantity and quality.”;
Proceed with checking the physical goods and reporting on the delivery note any deficiencies between what is stated in the invoice and what has been delivered;
Send by email at , within 48 hours, a scan of the waybill, with the notation required at point 1, as well as a detailed description of any deficiencies in case the same is not already been reported in the consignment note;
Any complaints on goods received, will only be accepted within seven days from the delivery date.